Refund & Cancellation Policy

Effective Date: 02 July 2026

Welcome to FlareUp, operated by FlareUp Media, a sole proprietorship owned by Mohammad Khalandar.

This Refund & Cancellation Policy explains the terms governing refunds, cancellations, subscriptions, and digital purchases made through https://flareup.online (“Website”). By purchasing any product or service from FlareUp, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

1. Business Information

Legal Business Name: FlareUp Media

Brand Name: FlareUp

Business Type: Sole Proprietorship

Owner: Mohammad Khalandar

Business Address:
Frazer Town, Bangalore – 560005
Karnataka, India

Support Email: connect@flareup.online

Phone / WhatsApp: +91 9945439606

Website: https://flareup.online

2. Scope of this Policy

This policy applies to all purchases made through FlareUp, including but not limited to:

  • Recorded Video Courses
  • Live Webinars
  • Membership Plans
  • Coaching Sessions
  • Digital Certificates
  • E-books
  • PDF Guides
  • Downloadable Templates
  • Digital Downloads
  • Paid Workshops
  • Subscription Plans
  • Any other digital products or services offered through our website

Unless expressly stated otherwise on a specific product page, this policy applies to all purchases.

3. Nature of Our Products

FlareUp primarily provides digital products and online educational services.

Digital products are delivered electronically and become accessible immediately or shortly after successful payment.

Because digital products cannot be “returned” in the same manner as physical goods, our refund policy differs from that of physical products.

4. No Refund Policy

All purchases made through FlareUp are final.

We maintain a strict no-refund policy.

Once payment has been successfully processed:

  • No refunds will be issued.
  • No partial refunds will be provided.
  • No exchange of purchased products will be offered.
  • No refunds will be granted for unused access.
  • No refunds will be granted for change of mind.
  • No refunds will be granted due to lack of usage.
  • No refunds will be granted because you did not complete a course.
  • No refunds will be granted due to dissatisfaction based on personal expectations, provided the purchased content was delivered as described.

Please carefully review all product descriptions, course outlines, pricing, and subscription details before making a purchase.

5. Subscription Cancellation

Certain services are offered through recurring subscriptions.

You may cancel your subscription at any time through your account dashboard or by contacting our support team.

Upon cancellation:

  • Future recurring payments will stop.
  • Your subscription will not renew.
  • Access to subscription-only content will end immediately upon cancellation, in accordance with the subscription terms applicable to your plan.
  • No refund or credit will be issued for the remaining portion of the billing cycle, unless required by applicable law.

6. Automatic Renewal

Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.

By subscribing, you authorize FlareUp and its payment providers to charge your selected payment method for recurring subscription fees until cancellation.

It is your responsibility to cancel your subscription before the next billing date if you do not wish to continue.

7. Failed or Declined Payments

If a recurring payment cannot be processed due to:

  • Insufficient funds
  • Expired payment method
  • Payment gateway failure
  • Bank rejection
  • Any other payment issue

We may:

  • Retry the payment
  • Suspend your subscription
  • Restrict access to premium content
  • Cancel the subscription until payment is successfully completed

8. Duplicate Payments

If you believe you have been charged more than once for the same purchase due to a technical or payment processing error, please contact us promptly.

Where we verify that a duplicate charge occurred due to our systems or payment gateway processing, we will take appropriate steps to resolve the issue, which may include reversing the duplicate transaction or providing another suitable remedy.

9. Incorrect Purchases

Customers are responsible for ensuring they purchase the correct

  • Course
  • Membership
  • Webinar
  • Digital product
  • Subscription plan

Purchases made by mistake, incorrect selections, or accidental orders are generally not eligible for refunds.

10. Live Webinars and Events

Registration fees for live webinars, workshops, or online events are non-refundable.

If you are unable to attend a scheduled live session:

  • We are not obligated to issue a refund.
  • Access to a recording may be provided where stated on the event page, but this is at our discretion and subject to the specific event terms.

11. Coaching Sessions

Where coaching services are offered:

  • Missed appointments without prior notice may be treated as completed sessions.
  • Requests to reschedule should be made as early as reasonably possible.
  • Fees paid for completed or missed sessions are non-refundable, unless otherwise agreed in writing.

12. Free Products

Free resources, including:

  • E-books
  • Templates
  • Worksheets
  • Guides
  • Newsletters

are provided without charge and therefore are not eligible for refunds or compensation.

13. Digital Delivery Issues

If you have successfully completed payment but do not receive access to your purchased digital product due to a technical issue, please contact us.

Where we verify that access was not delivered due to a system error, we will make reasonable efforts to restore or provide access as soon as practicable. This does not entitle you to a refund where access can be successfully provided.

14. Fraudulent or Unauthorized Transactions

If you believe your payment was made fraudulently or without your authorization, please:

  1. Contact your bank or payment provider immediately.
  2. Notify us at connect@flareup.online with relevant transaction details.

We may cooperate with payment providers and authorities to investigate such claims. Resolution will be subject to applicable laws and the policies of the relevant payment provider.

15. Chargebacks

Initiating a chargeback without first contacting FlareUp to attempt resolution may result in:

  • Temporary suspension of your account.
  • Permanent termination of access to purchased content.
  • Restriction from making future purchases.
  • Recovery actions where permitted by law.

We encourage customers to contact our support team first so that we can investigate and resolve payment-related concerns.

16. Promotional Offers

Products purchased under:

  • Limited-time offers
  • Promotional campaigns
  • Discount codes
  • Festival sales
  • Bundle offers

remain subject to this Refund & Cancellation Policy unless a different refund policy is expressly stated for that promotion.

17. Pricing Errors

In the event of an obvious pricing error caused by technical malfunction, typographical error, or system failure, we reserve the right to:

  • Cancel the affected order before delivery.
  • Correct the pricing.
  • Offer the customer the option to proceed at the correct price or cancel the transaction.

If payment has already been collected for an order that cannot be fulfilled due to such an error, we will arrange an appropriate refund of the amount paid for that affected order.

18. Exceptional Circumstances

Any exception to this Refund & Cancellation Policy will be made solely at the discretion of FlareUp and only where required by applicable law or where we determine that exceptional circumstances justify a different outcome.

A decision to make an exception in one case does not create an obligation to do so in future cases.

19. Changes to this Policy

We reserve the right to modify this Refund & Cancellation Policy at any time.

Updated versions will be published on our website with a revised “Last Updated” date. Changes will apply prospectively unless otherwise required by law.

20. Governing Law

This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India, unless otherwise required by applicable law.

21. Contact Us

If you have any questions regarding this Refund & Cancellation Policy or need assistance with a purchase, please contact us:

FlareUp Media
Frazer Town, Bangalore – 560005
Karnataka, India

Email: connect@flareup.online

Phone / WhatsApp: +91 9945439606

Website: https://flareup.online

A Note to Website Visitors

At FlareUp, we are committed to providing high-quality educational content and digital experiences. We encourage all customers to carefully review product descriptions, previews, course outlines, and subscription details before completing a purchase. If you have any questions before buying, our support team will be happy to assist you so you can make an informed decision.

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